Describe a situation where you had to resolve a conflict within your underwriting team.

In my previous role as an Underwriting Manager, I encountered a conflict within my team regarding the assessment of a high-risk insurance application. Two underwriters had differing opinions on whether to approve or decline the application. To address this conflict, I scheduled a team meeting to openly discuss their perspectives and concerns. During the meeting, I facilitated a respectful and constructive conversation where both underwriters had the chance to present their arguments backed by data and analysis. I encouraged active listening and asked probing questions to help them understand each other's viewpoints. After a thorough discussion, we reached a consensus on the decision to approve the application with specific conditions to mitigate the risk. I ensured that both underwriters were satisfied with the outcome and emphasized the importance of teamwork and collaboration in achieving our department goals.

As an Underwriting Manager, I faced a conflict within my team regarding a complex insurance application. One underwriter believed it posed too much risk, while another saw potential for profitability. To resolve the conflict, I took a proactive approach. I scheduled a private meeting with both underwriters to understand their perspectives in-depth. I carefully listened to their arguments and asked probing questions to uncover their underlying concerns. After analyzing the application and considering the broader business goals, I presented a compromise solution during a team meeting. I emphasized the importance of collaboration and encouraged both underwriters to work together to develop a comprehensive risk mitigation strategy. This approach fostered open communication and allowed for a constructive discussion that ultimately resulted in a unanimous decision to approve the application with additional conditions. This experience highlights my ability to lead in conflict situations, make informed decisions based on risk assessment, and effectively communicate with team members to achieve a consensus.

In my role as an Underwriting Manager, I encountered a significant conflict within my team regarding the evaluation of a complex insurance application. One underwriter strongly believed in declining the application due to potential risks, while another underwriter saw an opportunity for growth by accepting it. To address this conflict, I employed a comprehensive approach. First, I conducted individual meetings with both underwriters to understand their perspectives, motivations, and underlying concerns. By uncovering their fears and goals, I was able to empathize with their positions and establish common ground. Next, I organized a team meeting where I presented a comprehensive risk analysis, combining both underwriters' assessments while considering industry standards and business objectives. I facilitated an open and respectful discussion where all team members expressed their opinions, fostering a collaborative environment. Utilizing my technical aptitude in underwriting software, I simulated various scenarios to analyze potential outcomes and quantify risks. By involving the team in this data-driven decision-making process, consensus was reached on approving the application with specific risk mitigation measures. I continued to monitor the performance of the policy closely and initiated periodic reviews to assess the effectiveness of the applied risk management strategies. This experience showcases my exceptional leadership, risk assessment capabilities, effective communication, and strategic thinking.