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How do you handle underwriting requests from sales or account management teams that may conflict with risk assessment?

Underwriting Manager Interview Questions
How do you handle underwriting requests from sales or account management teams that may conflict with risk assessment?

Sample answer to the question

When receiving underwriting requests from sales or account management teams that conflict with risk assessment, I would first seek to understand the reasons behind the conflict. Communication is key in resolving any conflicts, so I would reach out to the sales or account management teams to discuss their concerns and gather more information. After understanding their perspective, I would analyze the risk involved and evaluate the potential impact on our underwriting decisions. If necessary, I would escalate the issue to my supervisor or engage in discussions with our risk assessment team to find a solution that aligns with both the sales objectives and the risk assessment guidelines.

A more solid answer

When faced with underwriting requests that conflict with risk assessment, I would adopt a collaborative approach to address the issue. Firstly, I would proactively communicate with the sales or account management teams to understand their reasons and concerns. This would involve discussing the potential benefits of their requested deviation from the risk assessment guidelines. Next, I would analyze the risks and potential impact on our underwriting decisions, taking into account the company's risk appetite and regulatory requirements. In cases where the deviation is deemed acceptable, I would work with the sales or account management teams to develop alternative risk mitigation strategies and document the justifications for future reference. However, if the deviation poses significant risks that compromise our underwriting standards, I would respectfully explain our decision based on the risk assessment findings and provide recommendations on alternative approaches to meet the sales or account management objectives while maintaining adherence to risk assessment guidelines.

Why this is a more solid answer:

The solid answer provides a more comprehensive approach to handling underwriting requests that conflict with risk assessment. It demonstrates the candidate's ability to communicate effectively, think strategically, and make decisions based on risk assessment. However, it can still be improved by incorporating specific examples or experiences related to risk assessment and conflict resolution.

An exceptional answer

To handle underwriting requests conflicting with risk assessment, I would follow a structured approach that balances sales objectives and risk management principles. Firstly, I would initiate a meeting with the sales or account management teams involved to understand their perspective and the underlying business reasons for the request. This would allow me to assess the potential impact on risk exposure and identify any gaps in our risk assessment process. Next, I would collaborate with our risk assessment team to conduct a comprehensive analysis of the request and evaluate its alignment with our risk appetite and regulatory requirements. If the request can be accommodated within acceptable risk tolerances, I would work closely with the sales or account management teams to develop an alternative underwriting strategy that balances risk mitigation and business objectives. In cases where the request poses significant risks, I would leverage my leadership skills to explain the decision based on risk assessment findings and engage in strategic discussions with stakeholders to explore alternative solutions that meet their objectives while minimizing risk exposure. Throughout the process, I would document all discussions, decisions, and justifications to ensure transparency and maintain a record of lessons learned for future reference.

Why this is an exceptional answer:

The exceptional answer demonstrates a structured approach to handling conflicting underwriting requests. It showcases the candidate's ability to collaborate, exercise strategic thinking, and provide effective leadership in resolving conflicts. The answer also emphasizes the importance of documentation and continuous improvement.

How to prepare for this question

  • Familiarize yourself with the company's risk assessment policies and procedures, as well as any relevant industry regulations.
  • Develop strong communication and interpersonal skills to effectively handle conflicts and engage in collaborative discussions.
  • Practice analyzing risks and evaluating potential impacts on underwriting decisions. This could involve reviewing case studies or hypothetical scenarios.
  • Enhance your strategic thinking and problem-solving abilities by exploring different approaches to balancing sales objectives and risk management principles.
  • Consider seeking mentorship or guidance from experienced underwriters to gain insights and learn from their experiences.

What interviewers are evaluating

  • Risk assessment and decision making
  • Communication and interpersonal skills
  • Strategic thinking and problem-solving

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