JUNIOR LEVEL

How would you describe your interpersonal and communication skills?

Sample answer to the question

I would describe my interpersonal and communication skills as excellent. I have always been a people person and enjoy interacting with others. In terms of communication, I am a clear and effective communicator, both verbally and in writing. I listen actively to others and make sure to understand their needs and concerns. I am also able to convey information and explain concepts in a way that is easy for others to understand. Overall, I believe my interpersonal and communication skills would be a great asset in this role.

A more solid answer

I would describe my interpersonal and communication skills as excellent, and I have demonstrated this throughout my previous experiences. For example, in my previous role as a customer service representative, I frequently interacted with customers and resolved their inquiries or concerns. I always made sure to actively listen to their needs and provide clear and concise information. Additionally, I collaborated with team members to ensure effective communication and coordination. For instance, we would have regular team meetings to discuss projects and share updates. Furthermore, I have experience in creating content for social media platforms, which required effective communication to convey the brand's message to the target audience. Overall, my interpersonal and communication skills have been crucial in building positive relationships, resolving conflicts, and achieving successful outcomes.

Why this is a more solid answer:

The solid answer expands on the basic answer by providing specific examples of how the candidate has demonstrated their interpersonal and communication skills in previous experiences. It showcases the candidate's ability to actively listen, provide clear information, collaborate with team members, and communicate effectively on social media platforms. However, the answer could still be improved by mentioning any customer feedback or reporting insights to the marketing team, as mentioned in the job description.

An exceptional answer

I would describe my interpersonal and communication skills as excellent, and I have a track record of success in utilizing these skills to achieve positive outcomes. In my previous role as a brand ambassador for a similar company, I consistently received positive feedback from customers about my friendly and engaging demeanor. I actively engaged with the public at various promotional events and campaigns, providing them with information about the brand and its products/services. I also made sure to listen attentively to their feedback and suggestions, and reported these insights to the marketing team to inform future strategies. Furthermore, I proactively collaborated with team members to ensure cohesive communication and coordinated efforts. Additionally, I have a strong understanding of social media platforms and have successfully created and managed content that resonated with the target audience, resulting in increased brand awareness and customer engagement. Overall, my interpersonal and communication skills have been instrumental in establishing strong relationships with customers, driving brand loyalty, and achieving marketing objectives.

Why this is an exceptional answer:

The exceptional answer goes above and beyond by providing specific examples and achievements that demonstrate the candidate's exceptional interpersonal and communication skills. It includes receiving positive feedback from customers, actively engaging with the public, reporting customer insights to the marketing team, collaborating with team members, and successfully managing social media content to achieve specific outcomes. It showcases the candidate's ability to establish strong relationships with customers, drive brand loyalty, and achieve marketing objectives. The answer is comprehensive, detailed, and aligns perfectly with the job description.

How to prepare for this question

Reflect on your previous experiences where you have demonstrated strong interpersonal and communication skills. Think about specific examples and achievements to showcase during the interview.
Practice active listening skills, which include maintaining eye contact, nodding, and providing verbal or non-verbal cues to show that you are engaged and understanding what the other person is saying.
Familiarize yourself with the company's brand and products/services. This will help you effectively communicate and engage with the public during promotional events.
Research and practice common interview questions related to interpersonal and communication skills. This will help you feel more confident and prepared during the interview.

What interviewers are evaluating

Interpersonal skills
Communication skills