JUNIOR LEVEL

Tell me about a time when you had to handle multiple tasks simultaneously.

Sample answer to the question

I had to handle multiple tasks simultaneously when I was working at a busy restaurant as a server during peak hours. I had to take orders from multiple tables, enter them into the system, serve food and drinks, and ensure that all customers were satisfied with their experience. It was challenging to manage my time and prioritize tasks, but I developed a system where I would prioritize urgent tasks, communicate with the kitchen and other servers effectively, and stay organized with my order-taking and serving. Overall, I was able to handle multiple tasks simultaneously and provide excellent service to all customers.

A more solid answer

I had to handle multiple tasks simultaneously when I worked as a flight attendant on a fully booked flight. On this particular flight, there were several passengers who required special assistance, such as young children or elderly passengers. In addition, there were a few in-flight emergencies that required immediate attention. To handle these multiple tasks effectively, I first prioritized the emergencies and ensured that the necessary medical supplies were readily available. I then coordinated with the crew to assign specific tasks, such as attending to passengers with special needs, serving meals, and collecting feedback forms. I also utilized clear and concise communication to inform the pilot and ground crew about the emergencies and any updates. Despite the challenging situation, I managed to handle all tasks simultaneously while providing exceptional customer service and maintaining a calm and professional demeanor.

Why this is a more solid answer:

The solid answer provides a specific example of handling multiple tasks as a flight attendant on a fully booked flight. It includes details about prioritizing tasks, coordinating with the crew, and clear communication. The answer demonstrates the required skills and qualities mentioned in the job description, such as multitasking ability, flexibility, communication skills, and customer service orientation. However, it could be further improved by providing more specific examples of how the candidate provided exceptional customer service and ensured the safety and comfort of passengers during the flight.

An exceptional answer

One instance where I had to handle multiple tasks simultaneously was when I was working as a flight attendant on a long-haul international flight. During the flight, we encountered severe turbulence, which required me to ensure the safety and comfort of all passengers while also managing several other tasks. Firstly, I immediately conducted a cabin check to ensure that all safety equipment was secure and functioning properly. I then communicated with the pilot to provide updates on the turbulence and relay any necessary information to the passengers. Meanwhile, I served meals and beverages to passengers, making sure to accommodate any special dietary requirements or allergies. Additionally, I provided assistance to passengers with special needs, including children traveling alone or elderly passengers requiring extra support. Throughout the flight, I prioritized tasks based on urgency and communicated effectively with the crew and ground staff. Despite the challenging circumstances, I remained calm and professional, ensuring that all passengers felt safe and comfortable during the turbulence.

Why this is an exceptional answer:

The exceptional answer provides a detailed and specific example of handling multiple tasks as a flight attendant during a long-haul international flight with turbulence. It includes specific actions taken by the candidate, such as conducting a cabin check, communicating with the pilot, serving meals, and providing assistance to passengers with special needs. The answer demonstrates exceptional multitasking ability, flexibility, communication skills, and customer service orientation. Additionally, it highlights the candidate's ability to remain calm and professional during challenging circumstances. The answer meets and exceeds the requirements and expectations mentioned in the job description.

How to prepare for this question

Reflect on your past experiences where you had to handle multiple tasks simultaneously. Consider situations in a professional setting, such as work or volunteering, as well as personal situations where you had to manage multiple responsibilities.
Think about how you prioritize tasks and manage your time effectively. Consider specific strategies or systems you have developed to handle multiple tasks efficiently.
Practice giving examples of situations where you successfully handled multiple tasks and achieved positive outcomes. Focus on demonstrating key skills and qualities mentioned in the job description, such as multitasking ability, flexibility, communication skills, and customer service orientation.
Be prepared to provide specific details and examples when answering the question. Avoid being vague or general in your response.
Highlight any relevant certifications or training you have received that showcase your ability to handle multiple tasks simultaneously.
Emphasize your ability to remain calm and professional under pressure, as this is an important trait for handling multiple tasks in a fast-paced and stressful environment.

What interviewers are evaluating

Multitasking ability
Flexibility
Communication skills
Customer service orientation