How do you handle change and uncertainty?

Organizational Development Advisor Interview Questions

Sample answer to the question

I handle change and uncertainty by remaining adaptable and flexible in my approach. I understand that change is inevitable and can often lead to exciting opportunities for growth and improvement. When faced with uncertainty, I take the time to gather information, assess the situation, and make informed decisions. I also believe in effective communication and collaboration to ensure that everyone is on the same page and working towards a common goal.

A more solid answer

I handle change and uncertainty by remaining adaptable and flexible in my approach. For example, in my previous role as a project coordinator, I encountered a situation where a major stakeholder unexpectedly withdrew their support for a project. This led to uncertainty about the future of the project. To address this, I quickly assessed the impact of this change and identified alternative solutions. I collaborated with the project team and stakeholders to develop a revised plan that aligned with the new circumstances. Through effective communication, I ensured that everyone understood the changes and their roles in implementing the revised plan. This experience taught me the importance of staying agile and open to change, as well as the value of collaborative problem-solving.

Why this is a more solid answer:

The solid answer provides a specific example from the candidate's previous role to illustrate their adaptability and flexibility, effective communication, and collaboration and teamwork skills. It also highlights the candidate's ability to assess the impact of change and devise alternative solutions. However, it could be further improved by including additional examples or experiences.

An exceptional answer

I handle change and uncertainty by remaining adaptable and flexible in my approach. For example, during a major organizational restructuring in my previous company, I was assigned to a new team with different roles and responsibilities. This sudden change brought uncertainty and a need for quick adaptation. To ensure a smooth transition, I proactively reached out to my new team members to build relationships and understand their expectations. I also sought out training opportunities to enhance my skills that were relevant to my new role. Additionally, I actively participated in team meetings and shared my ideas for process improvements, demonstrating my commitment to the team's success. This experience taught me the importance of being proactive, open-minded, and supportive during times of change. I believe that change can lead to growth and innovation if handled effectively.

Why this is an exceptional answer:

The exceptional answer goes above and beyond by providing a specific and detailed example of how the candidate handled a major organizational restructuring and their proactive approach to adapt to the change. It highlights the candidate's ability to build relationships, seek out training opportunities, and actively participate in team meetings. The answer also emphasizes the candidate's positive mindset towards change and their belief in its potential for growth and innovation. However, it could still be improved by including more examples or experiences.

How to prepare for this question

Reflect on past experiences of change and uncertainty in your previous roles or personal life. Think about how you handled those situations and what strategies were effective.
Research and familiarize yourself with various change management theories and frameworks to have a broader understanding of how organizations navigate change.
Practice active listening and effective communication skills, as these are critical in managing change and uncertainty.
Develop a growth mindset and embrace change as an opportunity for learning and personal development.
Be prepared to provide specific examples from your previous roles where you successfully navigated change and uncertainty and achieved positive outcomes.

What interviewers are evaluating

Adaptability and flexibility
Effective communication
Collaboration and teamwork