How do you handle situations where you encounter resistance or pushback from colleagues or clients during the audit process? Can you explain a specific scenario and how you dealt with it?

When I encounter resistance or pushback from colleagues or clients during the audit process, I stay calm and listen to their concerns. I try to understand their perspective and address their concerns by providing clear explanations and evidence to support my findings. For example, in a recent audit, a colleague disagreed with my assessment of a control weakness. I scheduled a meeting with them to discuss their concerns and shared additional documentation that supported my findings. We had an open and constructive dialogue, and in the end, my colleague understood the reasoning behind my assessment. It's important to be patient and maintain a professional attitude in such situations.

When faced with resistance or pushback during the audit process, I approach the situation with empathy and open-mindedness. I actively listen to the concerns of my colleagues or clients and try to understand their perspective. In a recent audit, I encountered resistance from a client who disagreed with my findings related to their internal controls. I scheduled a meeting with them to discuss their concerns and asked probing questions to gain a deeper understanding of their viewpoint. I provided additional evidence and explained the rationale behind my assessment. Through open and effective communication, I was able to address their concerns and reach a mutual agreement on the findings. This experience taught me the importance of building trust and fostering a collaborative environment to overcome resistance or pushback.

Handling resistance or pushback during the audit process requires a combination of strong communication skills, problem-solving skills, and team collaboration. When facing resistance, I first validate the concerns of my colleagues or clients and show understanding for their viewpoint. In a recent audit, my colleagues were hesitant to implement a new control procedure I recommended. To address their resistance, I organized a meeting and presented a comprehensive analysis of the risks and potential benefits of the proposed procedure. I actively listened to their feedback, incorporated their suggestions, and emphasized the positive impact it would have on the audit process. By involving them in the decision-making process, I was able to gain their buy-in and successfully implement the new control procedure. This experience reinforced the value of effective collaboration and problem-solving in overcoming resistance during audits.