Describe a time when you had to make a difficult decision in an ergonomics engineering role. How did you analyze the situation and come to a resolution?

Sample answer to the question

I had to make a difficult decision in an ergonomics engineering role when I was tasked with redesigning the assembly line at a manufacturing plant. The workers were experiencing frequent musculoskeletal injuries due to the repetitive nature of their tasks. To analyze the situation, I conducted a thorough assessment of the work environment, including task analysis and biomechanical analysis. I also used ergonomic assessment tools such as RULA and REBA to evaluate the ergonomic risks. After analyzing the data, I proposed several potential solutions, including redesigning workstations, implementing ergonomic tools, and providing training on proper body mechanics. I presented these options to management and collaborated with them to make an informed decision. Ultimately, we decided to implement a combination of workstation adjustments, ergonomic tools, and training. The decision was based on the effectiveness of the interventions, cost considerations, and the impact on worker safety and productivity. This decision resulted in a significant reduction in musculoskeletal injuries and improved worker satisfaction.

A more solid answer

In an ergonomics engineering role, I encountered a difficult decision while working on a project to improve the ergonomic design of a manufacturing line. The workers were experiencing frequent musculoskeletal injuries, so I conducted a comprehensive analysis of the situation. I analyzed the work environment using ergonomic assessment tools like RULA, REBA, and the NIOSH lifting equation. I also performed biomechanical and statistical data analysis to identify the root causes of the injuries. Based on the analysis, I proposed multiple potential solutions, including redesigning the workstations, implementing ergonomic tools, and providing training on proper body mechanics. To reach a resolution, I presented these options to management, highlighting the pros and cons of each solution and their impact on worker safety and productivity. We collaboratively decided to implement a combination of workstation adjustments, ergonomic tools, and comprehensive training. This decision was a result of balancing the effectiveness of interventions, cost considerations, and the overall impact on worker well-being. The implemented changes resulted in a significant reduction in musculoskeletal injuries and improved worker satisfaction.

Why this is a more solid answer:

The solid answer provides more specific details about the difficult decision made in an ergonomics engineering role. It demonstrates strong analytical and problem-solving skills by explaining the use of multiple ergonomic assessment tools and the analysis of biomechanical and statistical data. It also showcases the candidate's technical knowledge of ergonomics and their ability to interpret the data to propose potential solutions. The answer includes collaboration with management in the decision-making process. However, it can still be improved by providing more specific examples of the proposed solutions and their impact on worker safety and productivity.

An exceptional answer

While working as an ergonomics engineer, I faced a challenging decision when tasked with mitigating ergonomic risks at a manufacturing facility. The workers were experiencing high rates of musculoskeletal injuries, causing productivity losses and employee dissatisfaction. To address the issue, I conducted a comprehensive assessment using various ergonomic assessment tools, including RULA, REBA, and the NIOSH lifting equation. Through this analysis, I identified specific risk factors, such as awkward postures and repetitive motions, contributing to the injuries. To resolve these issues, I proposed a multifaceted approach. Firstly, I redesigned the workstations to accommodate a wider range of body sizes and promote neutral postures. Secondly, I introduced ergonomic tools and equipment, such as adjustable chairs and lift-assist devices, to reduce the strain on the workers. Additionally, I developed and implemented a training program to educate employees on proper ergonomics and body mechanics. To evaluate the effectiveness of the interventions, I collected data on injury rates, productivity levels, and worker feedback. The results were remarkable - a 50% reduction in musculoskeletal injuries and a 20% increase in productivity. The workers reported improved comfort and satisfaction, further validating the success of the implemented changes. This decision was a culmination of my analytical skills, technical knowledge, and ability to interpret biomechanical and statistical data. By prioritizing worker safety and well-being, I was able to create a sustainable and ergonomic work environment.

Why this is an exceptional answer:

The exceptional answer provides a comprehensive and detailed account of the difficult decision made in an ergonomics engineering role. It showcases exceptional analytical and problem-solving skills by explaining the use of various ergonomic assessment tools, the identification of specific risk factors, and the proposal of multiple solutions. The answer also emphasizes the candidate's ability to interpret biomechanical and statistical data and evaluate the effectiveness of the interventions through data collection. It goes beyond the job description by highlighting the impact of the implemented changes on worker satisfaction and productivity. The answer is well-structured and demonstrates a thorough understanding of the role. However, further improvement can be made by including specific examples of the training program and its impact on employee behavior.

How to prepare for this question

Familiarize yourself with ergonomic assessment tools such as RULA, REBA, and the NIOSH lifting equation as these are commonly used in the field.
Be prepared to provide specific examples of difficult decisions you have made in previous ergonomics engineering roles.
Highlight your analytical and problem-solving skills by describing how you analyze data and identify ergonomic risks.
Discuss the effectiveness of the solutions you have proposed in the past and provide measurable results to demonstrate their impact.
Emphasize your ability to collaborate with stakeholders, such as management, in the decision-making process.

What interviewers are evaluating

Analytical and problem-solving skills
Technical knowledge of ergonomics
Communication and interpersonal skills
Ability to interpret and analyze biomechanical and statistical data
Knowledge of ergonomic assessment tools