Can you provide an example of a problem you encountered in a previous role and how you solved it?

Sample answer to the question

In my previous role as an entertainment coordinator at a resort, one problem I encountered was a last-minute cancellation of a scheduled performer for a big event. With only a few hours left, I had to quickly come up with a solution to ensure the event was still successful. I immediately contacted local performers and managed to find a talented singer who was available. I arranged for a rehearsal with the new performer, quickly briefed the staff, and made necessary changes to the event program. The event turned out to be a great success, and guests were thrilled with the performance. This experience taught me the importance of being resourceful and adaptable in solving problems.

A more solid answer

During my time as an entertainment coordinator at a resort, I encountered a challenge when the headliner performer for a major event fell ill only a few hours before showtime. As the event was crucial for the resort's reputation, it was essential to find a solution quickly. I immediately contacted local talent agencies and managed to secure a highly skilled and experienced singer who was available on short notice. I coordinated a quick rehearsal with the new performer to ensure a seamless performance. Additionally, I rapidly adjusted the event program to accommodate the change. The event was a massive success, and guests were highly impressed with the replacement singer's performance. This experience demonstrated my strong problem-solving and decision-making skills, as well as my ability to adapt to unexpected situations.

Why this is a more solid answer:

The solid answer provides more specific details about the situation and the candidate's actions. It demonstrates their problem-solving skills and adaptability. However, it could still be improved by showcasing the candidate's leadership in managing the staff and their ability to gather feedback and make improvements based on guest satisfaction.

An exceptional answer

In my previous role as an entertainment coordinator at a luxury resort, I faced a significant problem just hours before a highly anticipated beach party. Unfortunately, due to inclement weather, we had to move the entire event indoors, which posed a logistical challenge. I quickly assembled a team of staff members to assist in the quick dismantling and rearranging of the event setup. Simultaneously, I personally reached out to all scheduled performers to ensure they were willing to adapt their acts to the new venue. With everyone on board, we managed to transform the indoor space into a vibrant and exciting atmosphere, complete with a beach-like setup using props and lighting effects. The guests were blown away by the seamless transition and the incredible effort put into creating a memorable experience. This situation highlighted my ability to think on my feet, make quick decisions, lead a team effectively, and turn a potential disaster into a huge success.

Why this is an exceptional answer:

The exceptional answer goes above and beyond by providing a more complex and challenging problem. It showcases the candidate's leadership skills, creativity, and ability to handle unexpected situations. The mention of gathering feedback and making improvements based on guest satisfaction would further enhance the answer.

How to prepare for this question

Reflect on past roles and identify specific challenges related to problem-solving.
Choose a problem that demonstrates your adaptability and creativity.
Describe the situation in detail, including the impact and urgency of the problem.
Highlight the steps you took to solve the problem, such as contacting relevant parties or mobilizing a team.
Emphasize the successful outcome and any improvements made based on feedback.
Practice your answer to ensure it flows smoothly and confidently.

What interviewers are evaluating

Problem-solving and decision making
Adaptability and creativity