Tell us about a time when you had to adjust your route due to unexpected circumstances.

Sample answer to the question

One time, I was driving my waste truck to a residential area for collection when I received a call from my dispatcher informing me that there was road construction on my planned route. I had to quickly think of an alternative route to reach the area. I used the GPS system in my truck to find the nearest detour and adjust my route accordingly. Despite the unexpected circumstances, I managed to arrive at the residential area on time and complete the waste collection without any delays. It was a challenging situation, but my ability to adapt and use technology helped me overcome the obstacle.

A more solid answer

In one instance, while on my waste collection route, I encountered a road closure due to an accident. I immediately notified my dispatcher and gathered information about alternative routes using the GPS system in my waste truck. After analyzing the available options, I identified a detour that would help me bypass the closed road and reach my next collection point efficiently. I communicated the updated route to my dispatcher and reassured them that I would still be able to adhere to the collection schedule. Throughout the detour, I maintained good communication with my dispatcher, keeping them updated on the progress. Despite the unexpected circumstances, I successfully completed all the waste collections for the day within the designated time frame. This experience showcased my problem-solving skills, familiarity with GPS and route management software, ability to work independently, and my commitment to providing reliable service to customers.

Why this is a more solid answer:

The solid answer provides a more detailed account of the candidate's experience in adjusting their route due to unexpected circumstances. It addresses all the evaluation areas mentioned in the job description and highlights the candidate's problem-solving skills, familiarity with GPS and route management software, ability to work independently, and good communication skills. However, the answer could be further improved by providing specific examples of how the candidate demonstrated these skills.

An exceptional answer

During a waste collection day, heavy snowfall caused road closures and traffic congestion throughout the city. As I was driving to my first collection point, I received real-time updates on road conditions through a route management software installed in my waste truck. The software provided alternative routes to avoid the affected areas, considering factors such as traffic congestion and road clearance progress. I quickly assessed the situation and decided to modify my route accordingly. I communicated with my dispatcher to inform them about the changes and the estimated impact on the collection schedule. Throughout the day, I continuously monitored the route management software and communicated with my dispatcher to make adjustments as necessary. Despite the challenging weather conditions, I successfully completed all the waste collections for the day within the expected time frame. This experience showcased my exceptional problem-solving skills, deep familiarity with GPS and route management software, ability to work independently, and my commitment to providing reliable service to customers even in adverse situations.

Why this is an exceptional answer:

The exceptional answer provides a highly detailed and specific account of the candidate's experience in adjusting their route due to unexpected circumstances. It not only addresses all the evaluation areas mentioned in the job description but also demonstrates the candidate's exceptional problem-solving skills, deep familiarity with GPS and route management software, ability to work independently, and commitment to providing reliable service to customers. The candidate effectively highlights their ability to make informed decisions based on real-time information and maintain continuous communication with their dispatcher. The answer stands out due to its thoroughness and the candidate's ability to handle challenging weather conditions.

How to prepare for this question

Brush up on your knowledge of GPS and route management software. Familiarize yourself with the features and functionalities of common software used in waste management industry.
Reflect on past experiences where unexpected circumstances required you to adjust your route. Think about how you solved the problem, communicated with relevant stakeholders, and ensured minimal disruption to the schedule.
Practice explaining your problem-solving approach in detail. Break down the steps you took to evaluate alternative routes and make informed decisions.
Highlight instances where you demonstrated good communication skills to keep relevant parties informed about route adjustments and potential impacts on the schedule.
Consider the importance of time management in waste truck driving and how it ties into adjusting routes. Reflect on your ability to prioritize and make efficient decisions under time constraints.

What interviewers are evaluating

Problem-solving skills
Familiarity with GPS and route management software
Time management
Ability to work independently and in a team environment
Good communication and customer service skills