Are you comfortable working flexible hours, including weekends and evenings?

Sample answer to the question

Yes, I am comfortable working flexible hours, including weekends and evenings. I understand that the automotive industry operates on customer schedules, and I am more than willing to accommodate their needs. In my previous role at XYZ Auto, I often worked evenings and weekends to ensure that customers had the opportunity to test drive and purchase vehicles at their convenience. I believe that providing excellent customer service and meeting their expectations requires flexibility in scheduling. I am committed to achieving sales targets and contributing to the success of the dealership.

A more solid answer

Absolutely! I thrive in an environment that requires flexibility in working hours. Throughout my time at XYZ Auto, I took pride in going above and beyond to ensure customer satisfaction. This often meant working weekends and evenings to accommodate their busy schedules. For instance, there was a time when a customer was only available to visit the dealership on a Sunday afternoon, and I gladly arranged a test drive and guided them through the purchasing process. Additionally, I consistently met and exceeded my monthly sales targets by actively engaging with potential buyers and providing personalized assistance. The ability to adapt to varying schedules demonstrates my commitment to delivering exceptional customer service and maximizing sales opportunities.

Why this is a more solid answer:

The solid answer expands upon the basic answer by providing specific examples of accommodating customer schedules and exceeding sales targets. It showcases the candidate's commitment to customer service and highlights their ability to thrive in a flexible work environment. However, it could further improve by discussing the candidate's multitasking and organizational abilities.

An exceptional answer

Working flexible hours, including weekends and evenings, is second nature to me. In my previous role as a Junior Car Salesperson at XYZ Auto, I embraced the opportunity to adapt my schedule to match the needs of potential customers. I recall a time when a couple walked into the dealership on a Saturday evening, near closing time. Despite the late hour, I gladly assisted them in finding their dream car, taking them on a test drive, and finalizing the purchase. This dedication to customer satisfaction resulted in glowing reviews and an increase in referrals. Furthermore, my exceptional organizational and multitasking abilities allowed me to simultaneously handle paperwork, follow up with potential buyers, and research the latest vehicle models and specifications. By working flexible hours, I can ensure that each customer receives the individualized attention they deserve, ultimately exceeding sales targets and contributing to the dealership's success.

Why this is an exceptional answer:

The exceptional answer enhances the solid answer by providing a compelling story that showcases the candidate's commitment to customer satisfaction and ability to handle multiple tasks. It emphasizes the candidate's organizational and multitasking abilities, highlighting their potential value to the dealership. The answer also demonstrates a deep understanding of the importance of working flexible hours to meet customer needs and achieve sales targets.

How to prepare for this question

Reflect on past experiences where you had to work flexible hours and how you managed it effectively.
Prepare specific examples of times when you accommodated customer schedules and exceeded sales targets.
Highlight your organizational and multitasking abilities and how they contribute to your success in a flexible work environment.
Demonstrate your understanding of the value of customer service and the impact it has on sales.
Research the dealership's operating hours and customer preferences to align your answer with their specific needs.

What interviewers are evaluating

Flexibility
Customer Service
Sales Target Achievement