Have you ever encountered a difficult or hard to access meter location? How did you handle it?

Sample answer to the question

Yes, I have encountered a difficult meter location in the past. It was a commercial property where the meter was located in a tight utility closet that was cluttered with other equipment. To handle this situation, I first contacted the property owner to schedule a time for me to access the meter. On the scheduled day, I arrived with the necessary tools and equipment, including a flashlight to help navigate the dark closet. I carefully maneuvered around the equipment and ensured that I did not damage anything while reading the meter. It took some extra time and patience, but I successfully recorded the meter reading without any errors.

A more solid answer

Yes, I have encountered a difficult meter location in the past. It was a residential property where the meter was located in a locked shed in the backyard. The shed was surrounded by overgrown bushes and had a rusted padlock, making access challenging. To handle this situation, I first attempted to contact the homeowner to request access, but they were not available. I then contacted my supervisor who advised me to follow the company's protocol for accessing locked meters. I retrieved the necessary tools, including a bolt cutter, and with the homeowner's permission, I carefully cut the padlock and gained access to the shed. I made sure to document the entire process and informed the homeowner about the procedure. After reading the meter, I securely locked the shed and reported the incident to my supervisor. Despite the challenges, I was able to handle the difficult meter location effectively while prioritizing customer service and adhering to safety protocols.

Why this is a more solid answer:

This answer is solid because it provides specific details about encountering a difficult meter location and explains the steps taken to handle it. It addresses the evaluation areas by mentioning the need for adaptability, problem-solving skills, attention to detail, and customer service orientation. The candidate demonstrates an understanding of the job responsibilities and emphasizes the importance of following company protocols and maintaining customer satisfaction. However, the answer can be improved by further elaborating on how the candidate ensured accurate meter reading during the challenging situation.

An exceptional answer

Yes, I have encountered a difficult meter location in the past. It was an industrial facility where the meter was located on the rooftop, requiring me to climb multiple flights of stairs and navigate through tight spaces to reach it. Additionally, the rooftop had a restricted access area that required special authorization. To handle this situation, I first contacted the facility management to obtain the necessary clearance for accessing the rooftop. Once I received the authorization, I prepared myself by wearing appropriate safety gear, including a helmet and harness. I carefully climbed the stairs, ensuring each step was secure, and made my way through the narrow passageways to reach the meter. Despite the physical challenges and the height, I maintained my focus and attention to detail while reading the meter accurately. I also noted any signs of damage or defects and promptly reported them to the facility management. After completing the task, I safely descended from the rooftop and provided feedback to my supervisor regarding the access procedures and potential safety improvements. This experience taught me the importance of adaptability, physical stamina, attention to detail, and effective communication in handling difficult meter locations.

Why this is an exceptional answer:

This answer is exceptional because it goes above and beyond in describing a difficult meter location and how the candidate handled it. It provides specific and detailed information about the challenges faced, such as climbing multiple flights of stairs and navigating through tight spaces. The candidate demonstrates exceptional adaptability, physical stamina, attention to detail, and communication skills by describing the steps taken to gain authorization, ensure safety, and accurately read the meter. The candidate also highlights the importance of providing feedback for process improvement. This answer effectively addresses all the evaluation areas and showcases the candidate's expertise in handling difficult meter locations.

How to prepare for this question

Familiarize yourself with different types of meter locations and the potential challenges they may pose, such as locked sheds, utility closets, rooftops, or basements.
Research the company's protocols and procedures for accessing difficult meter locations and familiarize yourself with any specific tools or equipment that may be required.
Develop problem-solving skills by practicing scenarios where you encounter obstacles or restricted access while trying to read a meter.
Highlight any relevant experiences from past jobs or personal situations where you had to overcome physical challenges or demonstrate attention to detail.
Emphasize the importance of safety, customer service, and adherence to protocols in your preparation. Demonstrate your ability to communicate effectively in challenging situations.

What interviewers are evaluating

Ability to work independently
Attention to detail
Customer service orientation
Physical stamina