INTERMEDIATE LEVEL

Tell me about a time when you had to provide information about local attractions during a guest's stay.

Sample answer to the question

During a guest's stay, I had to provide information about local attractions. One time, a family was visiting the resort and they wanted to explore the nearby area. I asked them about their interests and preferences to understand what they were looking for. Based on their preferences, I recommended a few local attractions such as a popular hiking trail with scenic views, a historical museum, and a local food market. I provided them with detailed directions, transportation options, and even suggested the best time to visit each attraction. The family was pleased with the recommendations and thanked me for my assistance.

A more solid answer

During a guest's stay, I had the opportunity to provide information about local attractions. One memorable experience was when a couple arrived at the resort and expressed their interest in exploring the city. I took the time to sit down with them and have a conversation about their preferences, such as their interest in art and history. Based on their preferences, I recommended visiting the local art museum, which was hosting a special exhibit, and a historical walking tour of the city's landmarks. I provided them with detailed brochures, maps, and information on public transportation options. Additionally, I shared insights about the local culture and customs, ensuring they had a well-rounded experience during their visit. The couple was delighted with the recommendations and grateful for the personalized attention they received.

Why this is a more solid answer:

The solid answer expands on the basic answer by providing specific details about the candidate's problem-solving skills, time management, and cultural awareness. It showcases the candidate's ability to understand the guests' preferences and provide tailored recommendations, as well as their knowledge of the local attractions and transportation options. However, it could still provide more information about multitasking and interpersonal skills.

An exceptional answer

One particular guest stay stands out in my mind when I had to provide information about local attractions. A family with three children checked in, and it was evident that the parents wanted to create a memorable vacation for their kids. After engaging in a conversation with them, I learned that they were interested in outdoor activities and unique experiences. As a result, I recommended a nearby adventure park, where the kids could enjoy ziplining, rock climbing, and an obstacle course. I also suggested a visit to a local farm where they could learn about farm life and participate in hands-on activities like feeding animals and picking fresh produce. To make things even more convenient for the family, I provided them with detailed itineraries for each day, ensuring they could maximize their time and make the most out of their stay. I also offered to make reservations for any activities they were interested in. The family was thrilled with the recommendations and impressed by the level of personalized service they received. They later shared their positive experience in a guest review, highlighting the memorable experiences we helped create for their children.

Why this is an exceptional answer:

The exceptional answer goes above and beyond by providing a detailed and personalized example of providing information about local attractions. It demonstrates the candidate's excellent problem-solving skills, time management, multitasking, and interpersonal skills. The candidate not only understood the guests' preferences but also took the initiative to provide them with detailed itineraries and offer assistance with reservations. The candidate's ability to create memorable experiences for the guests and receive positive feedback further emphasizes their exceptional performance.

How to prepare for this question

Familiarize yourself with the local attractions in the area where you will be working. Research popular tourist destinations, historical landmarks, and unique experiences.
Develop excellent communication and interpersonal skills to engage with guests and understand their preferences.
Improve your problem-solving skills by thinking about different scenarios and how you would recommend appropriate attractions based on guest preferences.
Enhance your time management skills to ensure you can provide prompt and efficient assistance to guests while balancing other responsibilities.
Cultivate cultural awareness by learning about the customs, traditions, and local culture of the area you will be working in.

What interviewers are evaluating

Customer service excellence
Communication
Problem-solving
Time management
Hospitality
Interpersonal skills
Multitasking
Cultural awareness