Describe your experience in providing coaching and feedback to team members to improve their performance in debt recovery.

In my previous role, I had the opportunity to coach and provide feedback to team members in debt recovery. We had a weekly team meeting where we discussed performance metrics and identified areas for improvement. I would then schedule one-on-one sessions with each team member to provide personalized feedback and guidance on how to enhance their collection techniques. I also conducted trainings on negotiation skills and effective communication to help them better engage with debtors. As a result of these coaching efforts, I saw significant improvements in team members' performance and recovery rates.

Throughout my career, I have gained extensive experience in providing coaching and feedback to team members in debt recovery. As a Debt Recovery Manager in my previous role, I was responsible for overseeing a team of collections staff and ensuring their performance improvement. To achieve this, I implemented a structured coaching program that consisted of regular team meetings, one-on-one sessions, and training workshops. During our team meetings, we discussed performance metrics and identified areas for improvement as a group. In the one-on-one sessions, I provided personalized feedback to each team member, highlighting their strengths and areas for development. I also conducted trainings on negotiation techniques and effective communication to equip them with the necessary skills to engage with debtors. As a result of these coaching efforts, I saw a significant improvement in the team's recovery rates, exceeding the set targets by 20% on average.

Coaching and providing feedback to team members in debt recovery has been a cornerstone of my career. As a Debt Recovery Manager, I implemented a comprehensive coaching program that not only focused on improving performance but also on developing specific skills required for debt recovery. I conducted regular skill assessments to identify individual strengths and areas for improvement. Based on the results, I created personalized development plans for each team member, setting clear goals and milestones. To enhance their negotiation skills, I organized workshops where they practiced real-life scenarios and received feedback from experienced negotiators. In addition, I facilitated team-building activities to foster collaboration and support among team members. As a result, we not only achieved outstanding recovery rates but also saw reduced employee turnover and increased job satisfaction. One of the most notable achievements was successfully resolving a long-standing issue with a major client. By employing my problem-solving skills and leveraging the expertise of the team, we negotiated a mutually beneficial payment plan that led to the recovery of 90% of the outstanding debt.