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Can you describe a time when you had to submit and reconcile expense reports? How did you handle it?

Administrative Assistant Interview Questions
Can you describe a time when you had to submit and reconcile expense reports? How did you handle it?

Sample answer to the question

Yes, I can describe a time when I had to submit and reconcile expense reports. In my previous role as an administrative assistant at ABC Company, I was responsible for managing expense reports for multiple executives. One specific example was when I had to process and reconcile a large monthly expense report for the CEO. I carefully reviewed each expense item, ensuring that all receipts and supporting documents were attached. I used MS Excel to organize and track the expenses, categorizing them according to company policies. I also communicated with the CEO to clarify any discrepancies or missing information. Once everything was in order, I submitted the report to the finance department for approval. Throughout the process, I maintained a high level of accuracy and attention to detail to ensure the reports were error-free.

A more solid answer

Certainly! In my previous role as an administrative assistant at ABC Company, I frequently had to manage and submit expense reports. One notable experience was when I had to reconcile a complex expense report for the sales team. The report contained numerous receipts and invoices from various team members who traveled for a conference. To ensure accuracy, I meticulously reviewed each receipt, cross-referencing them with the corresponding expense entry in our financial system. In one instance, I noticed a discrepancy between a hotel receipt and the amount recorded in the report. I proactively contacted the sales representative, who confirmed the error and provided the correct amount. I then updated the report and submitted it to the finance department. This experience highlighted my attention to detail, organizational skills, and problem-solving abilities.

Why this is a more solid answer:

The solid answer expands upon the basic answer by providing specific details and examples. It mentions reconciling a complex expense report for the sales team, reviewing each receipt meticulously, identifying and resolving a discrepancy, and proactively communicating with the sales representative to ensure accuracy. These examples demonstrate the candidate's attention to detail, organizational skills, and problem-solving abilities. However, the answer could still benefit from further elaboration and the inclusion of any measurable outcomes or positive results.

An exceptional answer

Absolutely! Let me share a time when I had to submit and reconcile expense reports that showcases my strong attention to detail, organizational skills, and problem-solving abilities. In my previous role as an administrative assistant at ABC Company, I was responsible for managing expense reports for the entire marketing department. One particular instance stands out. The marketing team attended a trade show, and I had to compile and reconcile their expense reports afterward. The process involved scrutinizing hundreds of receipts, verifying each expense against our company's travel policy, and ensuring that all necessary documentation was attached. During the review, I noticed a discrepancy in one of the hotel bills. After conducting thorough research and reviewing the contract terms, I discovered an erroneous charge and successfully negotiated its removal. This not only saved the company money but also showcased my problem-solving abilities. Furthermore, I implemented a streamlined workflow by digitizing all expense reports, reducing paper waste and increasing efficiency. By utilizing MS Excel, I created a tracking system that automatically flagged any irregularities, allowing me to quickly address them. My meticulous attention to detail and organizational skills ensured accuracy and timeliness in submitting the reconciled expense reports.

Why this is an exceptional answer:

The exceptional answer provides a comprehensive and detailed account of the candidate's experience with submitting and reconciling expense reports. It includes specific examples such as scrutinizing hundreds of receipts, verifying expenses against company policy, identifying and resolving a discrepancy in a hotel bill, negotiating for the removal of an erroneous charge, and implementing a streamlined workflow. These examples effectively highlight the candidate's attention to detail, organizational skills, and problem-solving abilities. The answer also demonstrates the candidate's ability to take initiative and improve processes. However, the answer could be further enhanced by quantifying the positive outcomes or results achieved through the candidate's efforts.

How to prepare for this question

  • Familiarize yourself with the company's expense reporting policies and procedures.
  • Practice reviewing and reconciling sample expense reports, paying attention to accuracy and attention to detail.
  • Reflect on previous experiences where you have successfully handled expense reports, and prepare specific examples to showcase your skills and abilities.
  • Consider how you can improve or streamline the expense reporting process, and be prepared to discuss your ideas during the interview.

What interviewers are evaluating

  • Attention to detail
  • Organizational skills
  • Problem-solving

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