Can you provide an example of a time when you had to handle conflicting information or data during an appraisal? How did you resolve it?

Sample answer to the question

Sure, I can provide an example. When I was conducting an appraisal for a commercial property, I received conflicting information about the property's square footage from the seller and a third-party source. To resolve this conflict, I decided to independently verify the square footage by measuring the property myself. I used a laser measuring tool and compared the measurements to architectural drawings and floor plans. By doing this, I was able to identify the accurate square footage and ensure the appraisal was based on reliable information.

A more solid answer

Certainly, I can provide you with an example. During an appraisal for a residential property, I encountered conflicting information regarding the property's ownership history. The seller provided documents indicating clear ownership, while a title search report revealed a potential dispute. To resolve this conflict, I initiated conversations with the seller and researched public records for additional evidence. After thorough investigation and consulting with legal experts, I confirmed the property's ownership and provided a comprehensive appraisal report. Resolving this conflict not only ensured the accuracy of the appraisal but also protected the client's interests and mitigated potential legal risks.

Why this is a more solid answer:

The solid answer expands on the basic answer by incorporating additional evaluation areas such as research skills and communication skills. It demonstrates the candidate's ability to handle complex situations and collaborate with stakeholders. The answer also emphasizes the importance of resolving conflicts to protect the client's interests, aligning with one of the key responsibilities mentioned in the job description. However, the answer could further highlight the candidate's ability to work under pressure and prioritize tasks.

An exceptional answer

Of course, I can share an exceptional example. During a land appraisal project, I encountered conflicting data regarding the property's zoning classifications and potential development restrictions. The local government's database indicated one set of zoning regulations, while recent community plans suggested another. To address this conflict, I embarked on extensive research, consulting municipal planning departments, reviewing historical zoning records, and engaging in discussions with local planning officials. Simultaneously, I collaborated with legal counsel to gain insights into any potential litigation or zoning-related risks. This comprehensive approach allowed me to obtain accurate information and resolve the conflicting data. I incorporated the verified zoning classifications and development restrictions into my appraisal report, ensuring a reliable evaluation for the client. This experience highlighted my ability to navigate complex regulatory frameworks and provided a valuable opportunity to refine my research, communication, and problem-solving skills.

Why this is an exceptional answer:

The exceptional answer goes beyond the solid answer by showcasing additional strengths such as research skills, collaboration with legal counsel, and understanding of regulatory frameworks. The candidate's approach of consulting multiple sources and engaging with experts demonstrates thoroughness and a commitment to obtaining accurate information. The answer also highlights the candidate's ability to adapt to complex situations and continuously refine their skills. However, it could further emphasize the impact of the candidate's actions on the final appraisal and client satisfaction.

How to prepare for this question

Familiarize yourself with the various types of conflicts that may arise during an appraisal, such as conflicting property information, ownership disputes, or regulatory conflicts.
Develop strong research skills to independently verify information and resolve conflicting data.
Practice effective communication to engage with stakeholders and discuss potential options for conflict resolution.
Stay up to date with industry regulations and trends to navigate complex appraisal scenarios.
Highlight examples from previous experiences where you successfully resolved conflicts or handled conflicting information during an appraisal.

What interviewers are evaluating

Analytical skills
Attention to detail
Problem-solving