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INTERMEDIATE LEVEL

Can you give an example of a time when you exceeded a client's expectations? How did you achieve this?

Real Estate Agent Interview Questions
Can you give an example of a time when you exceeded a client's expectations? How did you achieve this?

Sample answer to the question

Sure, I can give you an example. One time, I had a client who was looking to sell their property quickly and for a good price. I went above and beyond by organizing a professional photo shoot to showcase their property in the best possible light. I also created a virtual tour of the property, which allowed potential buyers to get a detailed look before even visiting the property. Additionally, I used my strong negotiation skills to secure multiple offers for the client, exceeding their expectations. By staying in constant communication with the client and providing regular updates, I was able to ensure that they were always informed and confident in the selling process. In the end, not only did we sell the property quickly, but we also managed to exceed the client's asking price.

A more solid answer

Absolutely! Let me tell you about a particular instance. I once had a client who was looking to sell their property within a tight timeframe. To exceed their expectations, I not only created a comprehensive marketing plan, but I also utilized my strong sales skills to generate interest and attract potential buyers. I organized open houses, created compelling property descriptions, and utilized various online platforms to reach a wider audience. Additionally, I proactively reached out to my network of buyers and agents to showcase the property. Through careful negotiation and effective communication, I was able to secure multiple offers for the client, which exceeded their initial asking price. I made it a point to keep the client informed throughout the entire process, providing regular updates and addressing any concerns they had. By going above and beyond their expectations, the client was extremely satisfied with the outcome and praised my dedication and professionalism.

Why this is a more solid answer:

The solid answer provides more specific details and showcases the candidate's expertise in sales, negotiation, communication, customer service, and organizational skills. It highlights the candidate's proactive approach in exceeding the client's expectations and provides a clear demonstration of their value as a real estate agent. However, it could be further improved by including measurable results and discussing any challenges faced during the process.

An exceptional answer

Absolutely! Let me share with you an example that truly exceeded a client's expectations. I had a client who needed to sell their property as quickly as possible due to personal circumstances. To achieve this, I developed a comprehensive strategy that included both traditional and digital marketing tactics. Firstly, I collaborated with a professional photographer to capture stunning images and created a 3D virtual tour to provide potential buyers with an immersive experience. I also conducted thorough market research and used my negotiation skills to determine the optimal listing price. To reach a wider audience, I utilized social media platforms and targeted advertising campaigns. Within the first week of listing, I received multiple offers, all above the asking price. With my exceptional organizational skills, I managed the entire closing process efficiently, coordinating with appraisers, inspectors, lenders, and attorneys, ensuring a smooth transaction for the client. The client was amazed at the speed and outcome of the sale, expressing their gratitude for my dedicated support throughout the entire process.

Why this is an exceptional answer:

The exceptional answer takes the solid answer to the next level by incorporating more specific details, including collaboration with professionals, the use of advanced marketing techniques, and the coordination of various parties involved in the transaction. It also highlights the candidate's ability to handle challenges and deliver exceptional results for the client. The answer effectively demonstrates the candidate's expertise in sales, negotiation, communication, customer service, and organizational skills, with measurable and impressive outcomes. The inclusion of the client's feedback further strengthens the answer.

How to prepare for this question

  • Reflect on past experiences where you went above and beyond to exceed client expectations.
  • Highlight specific instances where you utilized your sales, negotiation, and communication skills to achieve exceptional results.
  • Consider discussing any challenges faced and how you overcame them.
  • Be prepared to provide measurable outcomes and feedback from clients to support your example.
  • Demonstrate your understanding of the importance of customer service and the ability to tailor your approach to meet client needs.

What interviewers are evaluating

  • Sales
  • Negotiation
  • Communication
  • Customer service
  • Organizational skills

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