INTERMEDIATE LEVEL

Describe a time when you had to adapt your communication style to effectively communicate with a client.

Sample answer to the question

One time I had to adapt my communication style was when I was working with a client who had a very direct and no-nonsense personality. I realized that my usual friendly and casual approach was not resonating with them, so I adjusted my style to be more direct and to-the-point. I made sure to provide concise and clear information, avoiding any unnecessary small talk. I also tailored my language to match their level of expertise in the real estate industry, using industry-specific terms and avoiding jargon. This adaptation allowed me to effectively communicate with the client and build a strong working relationship.

A more solid answer

One time I had to adapt my communication style was when I was working with a client who was a busy executive and had limited time to discuss property details. I realized that lengthy emails and phone calls were not effective, so I decided to adapt my style to be more concise and efficient. Instead of long emails, I started sending brief summaries with bullet points highlighting the key information. I also scheduled short and focused phone calls to discuss important matters quickly. Additionally, I used visuals such as graphs and charts to present data in a more accessible and visually appealing way. This adjustment allowed me to effectively communicate with the client within their time constraints and maintain a productive working relationship.

Why this is a more solid answer:

The solid answer expands on the basic answer by providing more specific details and examples of how the candidate adapted their communication style. It mentions the client's limited time and the need to be concise and efficient. The use of visuals and bullet points to present information is also a valuable addition. The answer could still be improved by mentioning the outcome of the effective communication and how it contributed to the success of the project.

An exceptional answer

One time I had to adapt my communication style was when I was working with a client who had a different cultural background. They were used to a more formal communication style and valued hierarchy and respect. I realized that my usual casual and friendly approach might not be appropriate, so I made a conscious effort to adjust my style. I started using more formal language and addressing the client with proper titles and greetings. I also made sure to show respect by actively listening, nodding, and allowing pauses for them to speak. Additionally, I researched their cultural norms and customs to avoid any unintentional misunderstandings. This adaptation allowed me to effectively communicate with the client and build a strong rapport based on mutual respect and understanding.

Why this is an exceptional answer:

The exceptional answer goes above and beyond by providing a more unique and challenging scenario where the candidate had to adapt their communication style. It mentions the client's different cultural background and the need to respect their values and communication preferences. The candidate's research on cultural norms and customs is an excellent addition. The answer could still be enhanced by mentioning the positive outcome of the effective communication and how it contributed to the success of the client's real estate transaction.

How to prepare for this question

Research different communication styles and approaches to adapt to different personalities and cultural backgrounds.
Practice active listening and non-verbal communication skills.
Observe and analyze how different people prefer to receive and process information.
Ask for feedback from clients and colleagues to identify areas for improvement in communication.

What interviewers are evaluating

Communication skills
Adaptability
Customer service